Our Privacy Policy
This policy applies to all personal data and sensitive personal information collected and processed by HappyBats Tennis in the conduct of its business, in electronic format in any medium and within paper filing systems. This policy is effective from 18/05/18.
HappyBats Tennis recognises The General Data Protection Regulation and is actively working towards compliance with that regulation.
How and why we process personal information
Personal data will be collected and processed only to the extent that it is needed to fulfil business needs or legal requirements. We will not collect excessive information that is not relevant to the purpose for which the information is being collected.
Data is collected by HappyBats Tennis via Zebranet (“Bookmyclass”) on the “Book now!” page of the HappyBats Tennis website; www.happybatstennis.co.uk. Information entered on this page is stored by Zebranet on the “Bookmy” servers. Zebranet is registered with the Information Commissioners Office as a data controller; this means they hold the information entered but don’t do anything with it. Data is stored on secure “Bookmy” servers, housed in Sheffield.
Legal basis for processing data
The processing of personal information for the purposes of running our business is done so on the basis of consent. We request the following essential information at the time of booking:
- Child’s name
- Parent’s name
- Parent’s address
- Parent’s email address
- Name of adult accompanying child to class
- Child’s date of birth
- Medical/special educational needs information
- Emergency contact number on the day of the class
- The data entered to be stored by Zebranet on their secure servers in Sheffield
- The data entered to be processed by HappyBats Tennis on submission of the form and for up to 1 year after the child’s last class at HappyBats or their 6th birthday, whichever is later
- The data entered to be used for direct marketing such as sending of newsletters, reminders about booking and class updates
- HappyBats to contact you by email, mobile phone or letter
Data sharing
HappyBats Tennis does not transfer personal information outside the European Economic Area.
Personal data will not be shared with a third-party organisation without your explicit consent.
Retention of data
Your data will be held for the duration of the child’s time at HappyBats and up to 1 year after their last HappyBats class or their 6th birthday, whichever is later, for internal record keeping.
Your Rights
HappyBats Tennis will process your data in accordance with your rights as given under GDPR. Should you wish to enact your rights, this can be done verbally or in writing to: HappyBats Tennis, Forest View, School Road, Lover, Salisbury, Wiltshire SP5 2PW. We will acknowledge receipt of your request within 3 working days and will find a resolution to your request within one calendar month.
Right to be informed
Individuals have the right to be informed about the collection and use of their personal data. Please see above for information relating to collection and use of personal data by HappyBats Tennis.
Right of access
You have a right to access your personal data. No fee will be charged for this. Your personal information will not be disclosed until your identity has been verified.
Right to rectification
You have the right to have inaccurate personal data rectified or completed if it is incomplete.
Right to erasure
You have the right to request the deletion or removal of your personal data, where there is no overriding reason for us to continue processing.
Right to restrict processing
You have the right to suppress the processing of your personal data in certain circumstances. This means that we could hold your data but would be unable to use it for any purpose.
Right to data portability
You have the right to receive personal data you have provided to Zebranet in a structured, commonly used and machine-readable format. It also gives you the right to request that Zebranet transmits this data directly to another controller.
Right to object
You have the right to object to the processing of your personal information in certain circumstances. You have the absolute right to stop your data being used for direct marketing.
Rights related to automated decision making including profiling
HappyBats Tennis does not use automated decision making or profiling.
Complaints:
Should you not be satisfied with how we have treated your information, please contact HappyBats Tennis at: Forest View, School Road, Lover, Salisbury, Wiltshire SP5 2PW. Should you remain unsatisfied, you have the right to refer the matter to the ICO; Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
